Serviced Apartments

Basically we require to provide an application, all resident’s ID, income certificate for individual contract.
For further information, please check the “Flow of Contract” page.

The rent includes utilities (water, electricity, and gas),Internet connection, and the cleaning fee after you have left a room.
For other services and the fees, please check the “Services & Facilities” page.

Security deposit is required for contract more than one month (100,000 Yen～).

We will keep it until the end of your contract.
If there is no problems after our room inspection (eg. damage or loss), the deposit will be refunded to your bank account.
*You will have to bear cash transfer-fee for foreign bank accounts.

Restoration-fee is included in the rent so you don’t have to pay any restoration charges as such. (There are exceptions however. For example, willful damage in the room, stains or discoloration/from smoking, etc.)

We require 100% of the first payment from 4 days prior to your contract starting date.

Yes. We accept VISA, Master, DC, American Express, JCB, Diners, and 銀聯( China Union Pay).

The rent is non-taxable. Also there is no lodging tax since this is not a hotel.
However, if you use the other optional services, those fees will get taxed.

It’s possible as long as the room is available. Please let us know 2 weeks before your contract termination.

You can receive your room key at the front desk when you move in.
In case you arrive after the operation hours of the front desk or there is no front desk at the property, we will inform you how to move-in. Please let us know your move-in time in advance.

You can move in and out anytime you want. Sometimes we require these time in advance depending on the contract so please let us know your request in advance.

I’m afraid but we can’t. Basically, we can proceed the booking process once we receive the necessary documents. Please understand that the availability is always changed.

It depends on the properties so please check the “Service & Facilities” page. In case you use outside line, we require to pay for the fee all together later.

Some properties have parking lots. Please ask us about the availability.
**The contract & payment will be required separately from the rent.

A variety of furnishings and appliances are provided for your comfortable stay.
For more information, please check at the page “Services & Facilities”.

Each apartment has them.

High speed Internet connect(Wi-Fi 100Mbps) is available free of charge.
＊Please bring your computer.

Please check at the each property page “Property & Facilities”.

There is no gym inside each of our properties. We will be able to introduce the location near our property at the front desk.

Small portions of shampoo, conditioner & body wash, 2 toothbrushes, 2 Bath towels, 2 face towels, 1 bath mat are equipped. (3 sets of towels in 2bedroom)
Please check the “Service & Facilities” page of each property regarding other equipment.

There are Extra bed, humidifier, bicycle, etc. It depends on property, please check the “Services & Facilities” page.

If you request in advance, we can introduce a rental company to you.

Weekdays：　8am to 4pm　／　Weekends & Holidays：　10am to 4pm
**12-1pm is closed.

There are bilingual front desk staff.
・Dry cleaning
・Support for visitors and handling messages
・Taxi arrangement
・Limousine bus arrangement
・Location information
＊There is no concierge service at Duplex Ginza Tower 7/10.

We provide house cleaning, towel / linen changing, bed making.
They will be optional service in some properties. Please check the “Service & Facilities” page in detail.

Yes, it is. If you have any specific request, please inform us in advance. We can’t accept any change on the day.

Please contact the front concierge service during the operating hours.
If it is out of operating hours, please contact the emergency number of your property. (＊Japanese Only)

It depends on the property. Please check the “Services & Facilities” page.

We provide SKY Perfect TV.
This might be separately charged. Please contact us for further details.

Yes, please let us know the convenience date and the property/room type you are interested in.

Basically, Studio/1bedroom are max 3 people use. The limit depends on the room type and the rent is not changed by the number of renters. Please ask our staff in detail.

We ask all renters to send them with setting the delivery date during the contract term and receive by themselves. Also, we recommend to use delivery boxes at the property during your stay.